Tracking & Order Status

Once your order has been successfully processed and shipped, a tracking number will be sent to the email provided at checkout. Please allow 24–48 business hours for the tracking status to update after receiving your tracking number.

⏳ Processing Time:
All orders are processed within the timeframe listed in our shipping policy. Processing time does NOT include weekends or holidays.

🚚 Tracking Updates:
Tracking links may take additional time to reflect movement depending on the shipping carrier’s scan activity. If your tracking shows “Label Created” or “Pre-Transit,” this means the package has been handed over to the carrier and is awaiting its first scan.

💌 Missing Tracking Email?
If you have not received your tracking email after the processing timeframe has passed, please check your spam/junk folder or contact us at support@Luxurybykacy.com for assistance. Be sure to include your full name and order number.

⚠️ Important:
Once your package has been accepted by the shipping carrier, delivery delays, lost packages, or transit issues are the responsibility of the carrier. We will assist with filing a claim, but we are not responsible for carrier delays.